Phone menus your team controls,
with AI where it helps.
Two solutions. Neither quite fits.
Most businesses end up somewhere between the two — patching gaps, missing calls, hoping nothing breaks on a busy day.
Reliable. Predictable. Gets the job done. But callers tune it out — and anything outside the script goes to voicemail anyway.
Fast and modern, until it confidently mishandles a booking, mishears an address, or invents an answer no one approved.
One study found up to 62% of inbound calls to small businesses go unanswered.
Double Menu is the middle ground that actually works.
Build your call menu in 10 minutes.
Go live.
Tune as you go.
Drag branches onto a canvas. Attach greetings. Set up routing — “press 1 to book, press 2 for hours, press 3 to speak with us.” No code. No IT department.
Turn on an AI branch for the things that eat your team's time — bookings after hours, the same FAQ thirty times a day. AI off by default; you switch it on per branch.
Callers always have a path to a real person. No dead ends, no voicemail black holes. You see every call in your dashboard — where it went, what happened.
Built for businesses where every call is a booking.
Reception is your bottleneck. Missed calls are missed cleanings, missed fillings, missed relationships.
See it for dental practicesSimple pricing. Grows with your locations.
One number included on every plan. Add locations as you grow - €19 each. Go over your call limit? €0.09/call. Your phone never stops ringing.
Deterministic call routing, live today.
- 1 location
- 200 calls/month
- IVR builder + simulator
- Human-only routing
- Real phone number
AI features for bookings and FAQs.
- 1 location
- 500 calls/month
- IVR builder + simulator
- Human-only routing
- Real phone number
- + Add locations at €19/mo each
- AI branches
- SMS Actions
- Missed Call Alerts
Two locations and advanced features.
- 2 locations included
- 2,000 calls/month
- IVR builder + simulator
- Human-only routing
- Real phone number
- + Add locations at €19/mo each
- Smart Lookup
- Guided Agent
- Advanced Analytics
- Custom SMS
All Pro features plus team management.
- 5 locations included
- 10,000 calls/month
- IVR builder + simulator
- Human-only routing
- Real phone number
- + Add locations at €19/mo each
- Multi-location dashboard
- Team Alerts
- Team roles + audit log
Built to be boring
and bulletproof
Your phone system cannot afford drama. Here's exactly what we commit to.
If you cancel, we hold your number for 30 days before releasing it. Your Google Maps listing, your business cards, your regulars - none of that breaks overnight.
Every AI-handled call is logged. If something went wrong, you'll find it fast. Demote any AI branch back to human handoff in one click.
Your monthly subscription never changes based on call length. AI minutes and overage calls are metered separately - shown live in your dashboard before the invoice arrives.
Calls processed and customer data hosted in EU infrastructure. We don't sell data, we don't train models on your calls.
Build your first menu, run the simulator, publish. If you're stuck, email us and a human responds - not a bot.
Double Menu runs on best-in-class AI models and a carrier-grade, EU-hosted telephony stack — the proven backbone behind enterprise phone systems.
Double Menu is built by a small team in Vilnius that spent three years building voice infrastructure and call analytics for enterprise clients. We got tired of watching small businesses lose calls to systems that either dump or over-promise. This is what we'd build for ourselves.
Frequently asked questions
Double Menu is a visual IVR builder and phone routing system for small businesses. You build a call menu your team controls — with optional AI branches for bookings and FAQs — hosted on EU infrastructure from €19/month.
Goodcall and Rosie route every call through AI with no structured menu fallback. Double Menu gives you a deterministic IVR you build and control, with AI as an optional branch you switch on per use case. If the AI is uncertain, it routes to a human — not a guess.
Aircall and RingCentral are cloud PBX systems with a minimum of three seats and a significantly higher entry price. Double Menu is self-serve, starts at €19/mo for a single business, and is live in 10 minutes.
Double Menu app data and call records are hosted in EU infrastructure. Double Menu is sold by Creem B.V. as merchant of record. AI subprocessor data residency commitments will be documented before launch.
Yes. The Basic plan (€19/mo) is human-only deterministic routing — no AI on the call path. This is intentional and preferred by legal practices, insurance brokers, and compliance-sensitive businesses. AI branches are optional and off by default on all plans.
Your phone never stops ringing. Additional calls above your plan limit are billed at €0.09 per call, visible in your dashboard before the invoice arrives.
Most businesses publish their first menu in under 10 minutes. The IVR simulator lets you hear the full call flow before going live — no test calls needed.
Yes. You can port your existing number to Double Menu with progress tracking through the process. During the port, your calls continue routing normally.
Phone number provisioning is available across EU/EEA countries. Dashboard, billing, and support are in English with EUR and USD pricing.
Double Menu builds call menus in 74 languages — from English, German, and French to Arabic, Hindi, Mandarin Chinese, and Japanese.
Yes. Add a language step at the start — for example, press 1 for English, press 2 for German — and route each caller into branches in their own language.
Your number is held for 30 days after cancellation before being released — giving you time to port it elsewhere or reactivate. No data is deleted immediately.