Double Menu vs Aircall: Built for one business vs. built for call-centre teams
Choose Double Menuif you want to build the call flow yourself and add AI only where it helps.
Double Menu is a visual IVR builder with optional AI branches. You design the call flow — which paths exist, what each branch does, when AI fires and when a human takes over. The AI works inside your menu, not instead of it.
Choose Double Menu if
You need to separate urgent calls from routine ones
You want AI on some branches but human routing on others
You have 2+ locations and don't want to pay per-agent per-location
You're in the EU and need EU data hosting
You want a visual call flow you can edit yourself in 5 minutes
Choose Aircallif you run a sales or support team that lives in a CRM all day.
Aircall is a cloud PBX built for sales and support teams. It's excellent at routing calls between agents, recording for coaching, and integrating with CRMs like Salesforce and HubSpot. It is not designed for a single owner who just wants a smart menu on one number.
Choose Aircall if
You have a team of agents taking calls all day
You need deep CRM integrations (Salesforce, HubSpot)
You want call-coaching and live agent monitoring
Per-agent pricing fits your headcount
Double Menu
Aircall
Visual IVR builder
Basic, team-oriented
Deterministic routing
Press 1 always goes to A
Agent queues
AI on every call
Optional per branch
Add-on
AI you can turn off
Per branch, one click
✕
Emergency branch
First keypress to human
Queue overflow
SMS Actions
Call recordings
Analytics + path heatmap
Agent analytics
EU data hosting
Regional
Multi-location
€19/location
$30–$50 × agents
Entry price
€19/mo
$30/agent/mo
Multi-location comparison
1 location
€19/mo
$90/mo (3 agents)
3 locations
€199/mo
$270/mo
5 locations
€199/mo
$450/mo
10 locations
€294/mo
$900/mo
Aircall pricing verified May 2026 at aircall.io/pricing.