You can't answer the phone from under a sink.
Double Menu takes the call — routing emergencies straight to you and capturing new job requests while you finish the work in front of you.
Missing calls on a job site isn't carelessness — it's a ladder, a crawl space, a live wire, a customer standing next to you. Emergency calls don't leave voicemails. They call the next number on Google. Quote requests don't call back. They fill in a competitor's contact form.
What Double Menu handles today
“Press 1 for an emergency callout” routes directly to your mobile — before any menu. No navigation for someone with a burst pipe. Routine enquiries take the full menu.
“Press 2 for a new job or quote” routes to a callback request with the caller's details. You call back between jobs with everything you need.
AI features for home services
Asks intake questions and logs the request without a human in the loop
Reads back your estimated arrival or job status from your schedule
Sends your ETA, confirmation, or payment link automatically
Instant notification when a job enquiry wasn't answered
Full record of every job request, useful for disputed quotes