Guests call at midnight. You can't always answer.
Double Menu handles availability enquiries, check-in questions, and late-night calls so you wake up to callback requests, not missed opportunities.
Small hospitality businesses lose a significant share of direct booking enquiries to missed calls — guests who phone, don't reach anyone, and book via a platform instead. Platform bookings cost 15–25% in commission. A direct booking that goes to voicemail costs even more.
What Double Menu handles today
“Press 1 for availability / Press 2 for check-in info / Press 3 to speak with us.” Late-night callers get your after-hours message and a callback request option.
Group and event callers are routed to a callback request that captures their details before you call back with a quote.
AI features for hospitality
Captures group enquiries and booking requests
Checks room availability from your booking calendar
Sends check-in instructions and your address automatically
Instant notification when a direct booking enquiry wasn't answered